How can I pay for my E-ZPass account usage?
Auto Pay with a credit card, debit card, checking or savings account. Automatic replenishment with a credit card is the easiest and most efficient payment method to ensure an adequate account balance. For your convenience, we accept American Express, Visa, MasterCard, and Discover. Your credit card will be automatically re-billed whenever your account balance has fallen below 25% of the required replenishment amount.
You can also make a one-time payment with Cash, Check, Credit Card, Apple Pay/Google Pay, Debit Card, Checking or Savings Account.
Payment by Check or Cash: If you select this option, you will receive a "GO LOW BAL" or “PAID LOW BAL” message in the toll lane when your account balance has fallen below 50% of the required replenishment amount. This means you should replenish your account immediately and allow sufficient time for your payment to process before using your tag again. Remember to check your account balance continuously to ensure sufficient funds are on your account. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):
New Jersey E-ZPass Customer Service Center
P.O. Box 4973
Trenton, NJ 08650
For Cash payments, please visit one of our Customer Service Centers.
See Terms and Conditions for more information.
What if my monthly toll usage becomes different than my usual monthly payment?
Your toll usage will be reviewed periodically. If your monthly activity becomes different than your current monthly payment, we will change your replenishment amount to a more appropriate level. Please be advised this is an automated process and you will not be notified, however, the change will be reflected on your next scheduled statement.
See Terms and Conditions for more information.
Will I get a statement?
Yes. Private accounts will receive an itemized monthly statement free for the first six months and bi-monthly (every other month) statements thereafter.
What do I need to do to continue receiving a monthly statement after the first six months?
Once logged in to your E-ZPass account, , go to the My Account” drop down menu and select Account Profile. . Under "Statement Delivery" you may select the statement frequency to email or mail monthly to receive monthly statements. You will be charged $1.00 every other month for this service ($6.00 per year).
Do I have to receive an E-ZPass paper statement?
No, You have the option of receiving your statements by E-mail or to stop receiving E-ZPass statements. This option can be changed any day at any time. Once logged in to your E-Z Pass account, go to the ”My Account” drop down menu and select “Account Profile”. Under "Statement Delivery", you may update your statement delivery method. You can also view and print your transaction history via the web by going to "Activities" then “Statements".
Will I receive a receipt for E-ZPass in the toll lane?
No. Please refer to your statement which serves as your receipt for all E-ZPass trips. Additionally, you can log in to your E-ZPass account, to review Recent Posted Transactions. Go to the “Activity” drop down menu and select Transactions.
Will I receive any type of feedback message in the toll lane?
When you pass through toll lanes equipped to handle E-ZPass transactions, a message display screen just beyond the tollbooth will provide feedback based on your account information. This message will vary based on the toll facility you are using.
If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account a green traffic light and/or message will display: "EZ PASS PAID" or "GO EZ PASS".
If you have a low toll balance, and the toll has been deducted from your account a yellow traffic light and/or message will display: " GO LOW BAL” or “PAID LOW BAL”. If you are a check or cash customer, you must replenish your account as soon as possible.
If your tag is not properly installed or you are using a tag that is not programmed for the type of vehicle you are driving, or you have an insufficient toll balance, a red traffic light (sometimes yellow) and/or message will display: "GO NO TAG READ", “GO TOLL UNPAID", or "CALL SERVC CTR”. If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza. . Please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) as soon as possible.
What if my account balance reaches zero?
Do not use E-ZPass until your account has been replenished. Take the tag out of the vehicle or place it in the "read prevention" bag that you received with your tag. You will have to pay the full cash toll at the tollbooth. It is recommended that you make a payment to your account immediately. If you attempt to use your tag while there is insufficient balance in your account, you will be considered a violator and your account will be subject to account revocation. To avoid violations, consider changing your replenishment method to credit card.
You have the following options to make a payment:
- Visit www.ezpassnj.com to make a payment.
- Mail your payment. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):
NJ E-ZPass Customer Service Center
P.O. Box 4973
Trenton, NJ 08650 - Visit a Customer Service Centers.
- Call New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
What if I want to change my payment method?
Once logged in to your E-ZPass account go to "Payment/Make Payment”, or you may call New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) or visit a Customer Service Centers. If changing from cash/check to credit card, then your account balance must be greater than or equal to the required threshold amount to make this change. Please make a one-time payment to bring your account balance to the threshold amount.
What if I am issued a new credit card?
To update your credit card information log into your E-ZPass account and go to Payment/Update Payment Method, call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865) or visit one of our Customer Service Centers.
Do I have to set up a separate account for every car I own?
No, each vehicle should be listed on your account. You may interchange your tag among your vehicles, provided they are the same vehicle class and the vehicle is added to your account. You may also obtain a tag for each vehicle. Each private account is allowed up to six tags.
Must I fund the account with $25 per car?
No. The initial prepaid toll amount applies to all vehicles on your account.
What if I lose the credit card that funds my E-ZPass account?
First, call your credit card company to report the loss or theft. Then call the Customer Service Center at 1-888-AUTO-TOLL (1-888-288-6865) visit one of our Customer Service Centers. or log on to your account and go to the Payment drop down menu and select Update Payment Method.
I need receipts for business. Will I still get them in the E-ZPass lanes?
Your account information is available to you via the website. Refer to your statement for the amount, date, time and location of each toll transaction. Once logged in to your E-ZPass account, go to the “Activity” drop down menu and select “Transactions” to review the recently posted transactions and print a receipt.
